Support

How Rayon users can get support

At Rayon, we do our best to offer our users the best support experience. We detail in this page this support experience entails.

Support resources

More generally, support happens by various means and resources. We list here all these resources:

• In-person support: through our in-app chat panel, for Pro and Team plan level users

• Community support: our community website allows any user to get help from our community manager or from the community itself. Its website can be found here.

• Support resources (available to all users):

  • Tutorials: our academy, containing ore than 100 hours of training material, can be found here.

  • Documentation: our documentation can be found here.

  • soon AI-panel: we will offer as of December 2025 an in-app AI panel, allowing all users to be support by an AI assistant.

• Demos & Webinars: we offer demos and webinars to our users, where they can join to learn Rayon's best practices, and get answers to their questions. The link to book a time slot can be found right here.

Plan vs support policy

Support level is tied to the user's plan. We specify below what can be expected...

Plan	Weekdays support	Weekends support
Free	No in-person support	No in-person support
Student	No in-person support	No in-person support
Pro	In-person async support (Avg. answer time : 3 to 5 h.*)	No in-person support
Team	In-person live support (Avg. answer time : 5 min.*)	No in-person support

(*) Answer time is subject to support opening hours; our support staff is available from 9 AM to 6 PM CET. Answer time specified above applies during these time slots. Messages received on weekdays outside these time slots will be answered as soon as our service reopens the next day.

FAQ

Some question relating to support...

I emailed your support; should I expect an answer?

Rayon only supports Team plan users by email. Free, Pro, and Student plan users can get support in-app only.

I am a free/student plan user; how can I get some support?

Rayon offers 1-on-1 support to paying users only. However, there are other ways to get some support:

• Join our community and get some help from our community manager or from the community itself.

• You can use our resources (Tutorials, Docs, etc).

• You can join a demo or webinar.

• You can use our AI-panel to get some immediate help.

I am on the free plan, but have a question regarding upgrading my team to a paid plan; how can I get in touch with someone at Rayon?

We can help you upgrade any time. If you are still on a free plan, and want some help to upgrade, email us at [email protected].

If you are on the Pro plan or Team plan, simply message our support reps in the in-app support panel.

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We are always available

Book a demo with our team, right here. To get some support, reach out to us through our in-app support chat. More about our support policy right here.