# Support

At Rayon, we do our best to **offer our users the best support experience**. We detail in this page this support experience entails.

### Support resources

More generally, support happens by **various means and resources.** \
We list here all these resources:

* **In-person support**: through our in-app chat panel, for **`Pro`** and **`Team`** plan level users
* **Community support**: our community website allows any user to get help from our community manager or from the community itself. [Its website can be found here.](https://community.rayon.design/)
* **Support resources** (available to all users):
  * **Tutorials**: our academy, containing ore than 100 hours of training material, [can be found here](https://academy.rayon.design/).
  * **Documentation**: our documentation [can be found here](/documentation/rayon-documentation.md).
  * **`soon`** **AI-panel**: we will offer as of December 2025 an in-app AI panel, allowing all users to be support by an AI assistant.
* **Demos & Webinars**: we offer demos and webinars to our users, where they can join to learn Rayon's best practices, and get answers to their questions. The link to book a time slot [can be found right here](https://b1kzip68v9f.typeform.com/to/Hgr0eQ4k#source=docs).

### Plan vs support policy

Support level is tied to the user's plan. We specify below what can be expected...

| Plan        | Weekdays support                                                   | Weekends support     |
| ----------- | ------------------------------------------------------------------ | -------------------- |
| **Free**    | No in-person support                                               | No in-person support |
| **Student** | No in-person support                                               | No in-person support |
| **Pro**     | <p>In-person async support<br>(Avg. answer time : 3 to 5 h.\*)</p> | No in-person support |
| **Team**    | <p>In-person live support<br>(Avg. answer time : 5 min.\*)</p>     | No in-person support |

(\*) Answer time is subject to support opening hours; our support staff is available from 9 AM to 6 PM CET. Answer time specified above applies during these time slots. Messages received on weekdays outside these time slots will be answered as soon as our service reopens the next day.

### FAQ

Some question relating to support...

<details>

<summary>I emailed your support; should I expect an answer?</summary>

Rayon only supports Team plan users by email. Free, Pro, and Student plan users can get support in-app only.

</details>

<details>

<summary>I am a <strong><code>free</code></strong>/<strong><code>student</code></strong> plan user; how can I get some support?</summary>

Rayon offers **1-on-1 support to paying users only**. \
However, there are other ways to get some support:

* [Join our community](https://community.rayon.design/) and get some help from our community manager or from the community itself.
* You can use our resources ([Tutorials](https://academy.rayon.design), [Docs](/documentation/rayon-documentation.md), etc).
* You can[ join a demo or webinar](https://b1kzip68v9f.typeform.com/to/Hgr0eQ4k#source=docs).
* You can use our AI-panel to get some immediate help.

</details>

<details>

<summary>I am on the free plan, but have a question regarding upgrading my team to a paid plan; how can I get in touch with someone at Rayon?</summary>

**We can help you upgrade any time**. If you are still on a free plan, and want some help to upgrade, email us at <support@rayon.so>.

If you are on the **`Pro`** plan or **`Team`** plan, simply message our support reps in the in-app support panel.

</details>

***

### We are always available

Book a demo with our team, [right here](https://b1kzip68v9f.typeform.com/to/Hgr0eQ4k#source=docs).\
To get some support, reach out to us through our **in-app support chat**. \
More about [our support policy right here](/other-resources/others/support.md).


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